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Tue Sept 15 2020 11:03:45

Amazon Eliminates Seller Restocking Fees in Some Cases

By: Ina Steiner

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Amazon is changing its seller-fulfilled return policy at the end of the month. Sellers whose items are returned in original condition will no longer be able to charge the customer a restocking fee.

"Only items returned out of policy and/or are in used or damaged condition will be eligible for restocking fees," Amazon said.

"In cases where you would like to charge a restocking fee due to a damaged, missing, or a materially different return, you will be required to grade the return item."

In addition, restocking fees greater than or equal to 20% will require sellers to upload a photo of the item.

Amazon said the policy change would help deliver a better returns experience for customers, who in cases where they don't receive a full reimbursement for their returns, want to understand why.

Not surprisingly, sellers are not delighted upon hearing the news. Said one seller of the new policy, "If a Seller has been abusing restocking fees, then deactivate that Seller. Don't hobble all 3Ps."

The new policy goes into effect on September 30, 2020. Read the full announcement on Amazon Seller Central.

Comments (3) | Permalink

Readers Comments

Perminate Link for Amazon Eliminates Seller Restocking Fees in Some Cases   Amazon Eliminates Seller Restocking Fees in Some Cases

by: bd greatbuys This user has validated their user name.

Wed Sep 16 11:06:59 2020

restocking charge from customers to sellers  is was a optional thing for sellers !!!
restocking charge is fr the simple word restocking !!!!
restocking charge -doesn't mean as amazon says( in its new version ot got of money form 3ps) only damaged, missing, or a materially different return,

Perminate Link for Amazon Eliminates Seller Restocking Fees in Some Cases   Amazon Eliminates Seller Restocking Fees in Some Cases

by: bd greatbuys This user has validated their user name.

Wed Sep 16 11:37:28 2020

we have to report to the justices deportment for a part of antitrust
let a jury decide the mean of restocking

Perminate Link for Amazon Eliminates Seller Restocking Fees in Some Cases   Amazon Eliminates Seller Restocking Fees in Some Cases

by: Mark4 This user has validated their user name.

Thu Sep 17 10:29:41 2020

Amazon is a mess. They don't support their sellers in any way, heck you can't even get phone support any longer. We took our 2000 unique items and moved them over to Walmart.com who now accepts 3rd party sellers. Walmart partnered with shopify so the transition was easy. We moved our listings to shopify, then over to walmart. We are getting better sales on Walmart's site with great support. Amazon is a "has been" they just don't know it yet.



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